Return Policy

At OptiGenesis, we aim to ensure that your experience with our supplements and products is reliable and stress-free. If for any reason you’re not satisfied with your purchase, we offer a clear and simple return process. Please review the following information before initiating a return.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The product must be unused, unopened, and in its original packaging.
• Returns must be initiated within 30 days of the delivery date.
• Proof of purchase, such as your order confirmation or receipt, is required.
• Items that have been opened, tampered with, or used will not qualify for return due to safety and hygiene standards.

2. Non-Returnable Items

For health and safety reasons, certain items are non-returnable. These include:

• Products marked as final sale or clearance.
• Any supplement that has been opened or shows signs of use.
• Free gifts or promotional items sent with your purchase.

We recommend reviewing product details carefully before placing your order. If you have questions about an item’s return eligibility, feel free to contact us.

3. How to Start a Return

To request a return, please follow these steps:

1. Email us at info@opti-genesis.com with your order number and the reason for the return.
2. Our team will review your request and confirm whether the item is eligible.
3. If approved, we will provide you with a return authorization and mailing address.
4. Package the item securely and include your order information in the return parcel.

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item or damaged product).

4. Damaged or Incorrect Orders

If you receive an item that is damaged or not what you ordered, please notify us within 7 days of receiving your shipment.

• Include a photo of the damaged item or the wrong product received.
• We will review and confirm the issue, then offer one of the following:
  • A full refund
  • A replacement of the same product
  • A store credit based on your preference

We do our best to handle such cases quickly and thoroughly to ensure your satisfaction.

5. Refund Process

Once your return is received and inspected:

• We will send you an email to notify you of the return approval or denial.
• If approved, your refund will be processed back to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider.

Shipping charges are non-refundable, except in the case of defective or incorrect products.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• First, check your bank account again.
• Then, contact your credit card provider or bank—it may take time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@opti-genesis.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us within the return window to begin the process.

8. Contact for Returns

For any questions related to your return, exchange, or refund:

Email: info@opti-genesis.com

Our team is here to help make the process clear and fair. Your satisfaction is a priority.