Privacy Policy

At OptiGenesis, we are committed to protecting your privacy and safeguarding any personal information you share with us. This policy outlines how your data is collected, used, and protected when you visit our website, create an account, or place an order. Your trust is important to us, and we want you to feel confident about how your information is handled.

1. Information We Collect

When you use our website or interact with our services, we collect the following types of information:

• Personal Details: Name, email address, shipping address, billing address, and phone number.
• Payment Information: Credit/debit card details or other payment method data used during checkout (processed securely via third-party payment providers).
• Order History: Details of the purchases you’ve made through our store.
• Device Information: Browser type, IP address, time zone, and device ID.
• Usage Data: Pages visited, time spent on the site, and clicks to improve your user experience.

This data helps us fulfill orders, manage accounts, personalize your shopping experience, and improve the overall function of our services.

2. How We Use Your Information

We use the information collected in a number of ways that support the delivery and operation of our services:

• To process your transactions and deliver purchased products.
• To respond to your questions or support requests.
• To send order confirmations, shipping updates, and status notifications.
• To manage your user account and preferences.
• To send occasional marketing updates or special offers (with your permission).
• To improve website content, layout, and functionality based on user behavior.

3. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information with outside parties. However, we may share relevant data with trusted partners and service providers who help us operate our business.

• Payment Gateways: Secure third-party platforms process your financial transactions.
• Shipping Providers: To fulfill and deliver your order.
• Email Marketing Services: For users who opt into newsletters or updates.
• Analytics Tools: To monitor website activity and identify performance trends.

All third-party partners are required to follow strict confidentiality and security standards.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience.

• Cookies allow the site to remember your preferences and login status.
• They also help us analyze which areas of the site are most visited.
• You can choose to disable cookies through your browser settings, but doing so may limit some functionality.

5. Security of Your Information

We implement security measures to protect your personal data from unauthorized access, loss, or misuse. These include:

• Encrypted checkout and payment processing.
• SSL (Secure Socket Layer) certification on our website.
• Regular review of site security and data handling procedures.

However, please note that no internet-based system is 100% secure, and we encourage you to take precautions such as using strong passwords and logging out after accessing your account.

6. Managing Your Preferences

You have full control over your personal information and can:

• Access and update your profile details at any time.
• Opt-out of marketing emails by clicking “unsubscribe” in the footer.
• Contact us to request data deletion or account removal.

We will comply with all reasonable requests within the timeframe required by applicable data protection laws.

7. Children’s Privacy

Our site is not intended for use by children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that a child has provided us with personal information, we will take immediate steps to delete it.

8. Updates to This Policy

We may revise this Privacy Policy to reflect updates to our practices or legal requirements.

• Any changes will be posted on this page with a new effective date.
• Continued use of our services after changes means you accept the updated terms.

9. Contact Us

If you have any questions or concerns about how your information is used, please contact us:

Email: info@opti-genesis.com