Shipping Policy

At OptiGenesis, we understand that fast and reliable shipping is an important part of your experience with us. This Shipping Policy outlines how orders are processed, fulfilled, and delivered. Our goal is to get your order to you as quickly and smoothly as possible while maintaining the quality of our service and products.

1. Order Processing Time

Once you place an order on our website, we begin processing it right away. Orders are typically processed within 1–2 business days, excluding weekends and holidays.

• Orders placed after 2 PM EST may be processed the next business day.
• During peak seasons or promotional periods, processing may take an additional day or two.
• You will receive a confirmation email once your order has been shipped, along with tracking details.

We appreciate your patience and understanding as we work to prepare each order accurately and securely.

2. Domestic Shipping

OptiGenesis currently ships to customers throughout the continental United States. We partner with reputable carriers to provide timely and trackable deliveries.

Shipping Period:

• Free Shipping
• Deliver in 5 to 8 business days

The final delivery timeline may vary depending on your location and selected shipping method at checkout.

3. Tracking and Notifications

Once your package ships, you will receive an email with tracking information so you can follow your order’s journey. You may also:

• Log into your account on our website to view your order status.
• Contact our support team if you have any issues with tracking updates.

Please allow up to 24 hours for tracking links to become active after dispatch.

4. Delivery Delays

Although we aim for fast shipping, delays may occur due to weather conditions, high package volume with carriers, or unforeseen logistical disruptions.

• We are not responsible for delays once a package is handed over to the carrier.
• In the rare case of extended delays, we will assist in tracking the package and contacting the courier if needed.
• If a package is marked as delivered but you have not received it, we recommend checking with neighbors and contacting the carrier directly.

5. Shipping Restrictions

Currently, we do not ship to the following locations:

• Alaska and Hawaii
• U.S. territories and military bases
• International destinations

We hope to expand our reach in the future and encourage customers outside our shipping zone to sign up for updates.

6. Incorrect or Incomplete Addresses

Please make sure all shipping information is correct at the time of placing your order. Orders with incorrect or incomplete addresses may be delayed or returned to us.

• If an order is returned due to incorrect address details, reshipping may incur an additional fee.
• Contact us as soon as possible if you notice an error in your shipping details after placing your order.

7. Lost or Damaged Packages

In the event your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date.

• Include your order number and photos (if damaged).
• We will investigate with the carrier and offer a resolution, which may include a replacement or refund depending on the situation.

8. Contact for Shipping Inquiries

For all questions related to shipping timelines, tracking, or delivery:

Email: info@opti-genesis.com

Our customer support team is available to assist during business hours and will respond to inquiries as quickly as possible.